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Reach Us Anytime
Have questions or need help? We’re here for you
Have questions or need help? We’re here for you
FAQ'S
Frequently Asked Questions
Find quick answers to the most common support questions
Still Have Questions?
Still have questions? Feel free to get in touch with us today!
What is TrackFlow and how does it work?
TrackFlow is an AI-powered platform that syncs your store's orders, monitors shipping activity, detects potential delivery issues before they happen, automates customer updates across WhatsApp, SMS, and Email, provides insights from your delivery % and much more.
How does TrackFlow detect order issues in advance?
Using smart tracking logic, TrackFlow analyzes shipping patterns. If an order isn’t updating as expected or shows early signs of delay (e.g., stuck in transit or customs), you’ll receive a real-time alert before your customer complains.
Can I notify customers automatically?
Yes. With the Pro plan, TrackFlow sends real-time updates to your customers across email, SMS, or WhatsApp, improving transparency and reducing complaints.
What platforms does TrackFlow integrate with?
Currently, TrackFlow integrates with Shopify, WooCommerce and many other platforms.
How do I add team members or 3PLs?
In the Pro plan, you can assign different roles (assistants, support agents, 3PL contacts) and TrackFlow will automatically route alerts and issues to the right people.
FAQ'S
Frequently Asked Questions
Find quick answers to the most common support questions
Still Have Questions?
Still have questions? Feel free to get in touch with us today!
What is TrackFlow and how does it work?
How does TrackFlow detect order issues in advance?
Can I notify customers automatically?
What platforms does TrackFlow integrate with?
How do I add team members or 3PLs?
FAQ'S
Frequently Asked Questions
Find quick answers to the most common support questions
Still Have Questions?
Still have questions? Feel free to get in touch with us today!
What is TrackFlow and how does it work?
TrackFlow is an AI-powered platform that syncs your store's orders, monitors shipping activity, detects potential delivery issues before they happen, automates customer updates across WhatsApp, SMS, and Email, provides insights from your delivery % and much more.
How does TrackFlow detect order issues in advance?
Using smart tracking logic, TrackFlow analyzes shipping patterns. If an order isn’t updating as expected or shows early signs of delay (e.g., stuck in transit or customs), you’ll receive a real-time alert before your customer complains.
Can I notify customers automatically?
Yes. With the Pro plan, TrackFlow sends real-time updates to your customers across email, SMS, or WhatsApp, improving transparency and reducing complaints.
What platforms does TrackFlow integrate with?
Currently, TrackFlow integrates with Shopify, WooCommerce and many other platforms.
How do I add team members or 3PLs?
In the Pro plan, you can assign different roles (assistants, support agents, 3PL contacts) and TrackFlow will automatically route alerts and issues to the right people.